Team Members

Ron Hagan

Ron and his wife Jenn are the Founders of Best Shot. Ron is a retired 30 year LE veteran and 37 year FD member. He is a NRA and USCCA Firearms Instructor and a USCCA Training Counselor for Delaware, Maryland and Arizona. If you ever have any questions don’t hesitate to give him a call or email.

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Jenn Hagan

Jenn is a career educator, still teaching full time at the high school level. She is a co-owner and our training coordinator. She is a USCCA firearms instructor that will do both private and group lessons. Send her an email for any questions.


William “Hank” Rickards

Hank and his wife Jeannie are the Co-Founders of Best Shot. Hank still has a full time job along with helping to run ARS. He’s a 3 Tour Marine Combat veteran, our in house military expert, a USCCA firearms instructor. 


Lee McDaniel

Lee is a certified GLOCK armorer and USCCA firearms instructor for Delaware and Maryland that does private and group lessons. He is our in house AR specialist. He is able to do armory work, project builds, and answer questions related to both modern and military firearms. He is in the shop most weekdays so give him a call, email or stop by.

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Amber O’Connell

Amber is the personality of the shop. She always has a smile on her face and treats everyone like a friend. She works sales as well as inventory, receiving and is a certified Delaware and Maryland instructor. She handles most of the scheduling and FFL transfers. You can contact her by phone, email or at the shop.

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Garry Tilton

Garry is a USCCA firearms instructor that does private and group lessons. He is currently teaching our “Handguns for Absolute Beginners” course every Monday night. He is in the shop every weekend to answer questions and help you find the firearm that fits you.


Nick Romano

Nick is a Marine Veteran who served as a Machine Gunner and Diplomatic Security in Iraq and Afghanistan. He is a USCCA Firearms Instructor and well-versed in military weaponry. He will be working as a Range Safety Officer at Best Shot and providing a new perspective to our sales floor. To contact him stop by the shop or give us a call.


Caleb Hagan

Caleb is a career Firefighter/Paramedic. He is a USCCA firearms and Stop the Bleed instructor, certified GLOCK armorer, and in house medical expert. He is in the shop part time to help you with any firearm needs. You can contact him via email.


Rusty Parker

Rusty is a retired law enforcement officer with significant experience as a firearms and explosives trainer.  He’s our in house pistol optics specialist and instructor.  While he’s primarily an instructor for us, you might see him on the retail side from time to time or at a show promoting Best Shot.  

Dave Buchanan

Dave is our best resource. He helps us when we’re in a bind. He’s also our Tactical and Rifle expert. Dave’s a retired LE professional and worked for H&K for 14 years after he retired from LE. Dave is a NRA Firearms & LE instructor and USCCA instructor. For anything HK, Tactical or Rifle related give us a call and ask for Dave.